FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1.What’s the advantage compared with other suppliers?

A.24/7 online, you can find us anytime.
B.We can offer packing suggestion based on your request.
C.Lower MOQ support.
D.Video meeting is workable.

2.Is OEM/ODM order possible?

Yes. OEM/ODM order is welcomed. If a new mould needs to be setup, the mould fee will be on your account, of course we will not sell to other client. The mould fee is refundable.

3.Can you offer free sample?

Yes, we can offer the sample by free, and you only pay for the freight.

4.Can your products pass food grade test?

Yes, we can pass FDA, LFGB, DGCCRF. It will be done as your request.

5.When can I get the price?

We will reply to you within 12hours.

6.How to make sure the order was processed according to my request?

We will confirm all details with you before mass production.When the production finished, you can indicate a QC to do FRI, or our QC will do inspection and send photos to you.

7.When I can’t find the same product in your website, how to do?

Related to the kitchen products, please sending to us directly(sales03@nbfimax.com), we will reply to you within 12 hours. We have expanded our clients different lines.